Jacob Witt
Technical Support Specialist at Collective Intelligence Group
Kansas City, Missouri, United States
Summary
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SeniorJacob Witt is a Technical Support Specialist with 10 years of hands-on experience in hardware installation, help desk operations, and troubleshooting across platforms like AWS and Epicor. Based in Kansas City, he has led operations and technical account management for large customer bases, orchestrating SLAs, KPIs, and cross-functional escalations while supporting over 1,900 clients. Comfortable both in the field and running systems from a homelab, he blends practical repair and training experience with cloud and programmer tooling familiarity. Known for a pragmatic, customer-first approach, he thrives on daily challenges and stepping into escalation roles to resolve complex issues. Off-hours personality and online presence hint at a playful side—he likes to “pretend to be a dog” on the internet—underscoring an approachable, team-oriented demeanor.
10 years of coding experience
5 years of employment as a software developer
Github Skills (147)
jetbrains10
jailbreak10
remote-development10
vscode10
development-environment10
unleashed10
ide10
liveview9
golang9
music9
flipper9
terraform9
firmware9
docker-container9
player9
Programming languages (20)
Github contributions (5)
Phoenix-Net/PhoenixNet-Status-Page
Nov 2021 - Jul 2022
Contributions:1146 pushes, 1 branch, 182 comments in 8 months
Phoenix-Net/PhoenixNet-Portfolio-2.0
Jan 2021 - Nov 2024
Contributions:34 pushes, 1 branch in 3 years 10 months
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