Jacques-henri Berthemet is a Principal Software Engineer with over two decades of hands-on experience and eight years in senior roles at Genesys, specializing in designing and shipping resilient, high-performance contact center backends on both relational and NoSQL platforms. He architects and implements cloud-native Java services on AWS (DynamoDB, Lambda, SQS, Kinesis, S3) and has deep operational familiarity with Cassandra, Elasticsearch, Kafka and enterprise RDBMS deployments. Known for prototyping and performance testing, he blends pragmatic engineering with strong project planning and Agile delivery across mixed OS and virtualization environments. His background in automated testing and low-level systems dating back to Alcatel/Genesys gives him an uncommon ability to bridge legacy telecom stacks and modern cloud architectures. Based in Brest, France, he pursues a deep understanding of technologies and enjoys applying them in unexpected ways to reveal hidden truths in complex systems.
8 years of coding experience
16 years of employment as a software developer
Engineer's degree Information Technology Project Management, Engineer's degree Information Technology Project Management at Université de Bretagne Occidentale
Bachelor of Technology - BTech Mechatronics Robotics and Automation Engineering, Bachelor of Technology - BTech Mechatronics Robotics and Automation Engineering at LTI Vauban Kerichen Brest
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Jacques-henri Berthemet - Principal Software Engineer (Genesys Cloud)