Summary
Jacques W is a senior Professional Services Support Engineer with roughly four decades of hands-on IT experience, specializing in enterprise storage, virtualization, backup and software-defined storage across EMEA. He has led on-site and remote implementations, migrations and high-severity incident resolutions for disk, tape, SAN/NAS and VTL solutions at tier‑one vendors and major accounts. Comfortable across Linux/Unix, Windows, iSeries and mainframe environments, he combines deep technical troubleshooting with project planning, PoC delivery and customer training. Multilingual fluency in Dutch, English, French and German (with basic Spanish) enables seamless international collaboration and fieldwork. Known for a meticulous, customer‑oriented approach and calm performance under pressure, he still prefers rolling up his sleeves on-site to close complex cases. Outside of formal roles he invites community support through his GitHub presence, reflecting a practitioner’s willingness to share time and expertise.
10 years of coding experience
17 years of employment as a software developer
MSc - Industrial Engineer Electronics, Electrical, Electronics and Communications Engineering, MSc, MSc - Industrial Engineer Electronics, Electrical, Electronics and Communications Engineering, MSc at KIH Groep T Leuven
English, Dutch, French, German, Spanish