Summary
Jake Cho is a seasoned product and systems integration leader with 9 years of hands-on experience and 13 years in service planning, currently leading digital communication platform efforts at transcosmos Korea. He specializes in designing omni-channel CRM and chatbot-to-agent workflows that measurably cut handling time and boost service quality, having led large integrations for Dyson, Nespresso, and enterprise healthcare platforms. Jake drove Korea’s first medical tourism platform and a successful limited-edition e-commerce launch for MINI that generated significant revenue and adoption, demonstrating his ability to translate business models into scalable digital products. He routinely manages end-to-end projects—from UX and admin interfaces to payment and legacy-system integration—while meeting strict security requirements like SAST/DAST zero findings. As a team leader he emphasizes mentoring and collaborative problem solving to enable autonomous growth in his teams. His motto “Think big, act small” reflects a pragmatic approach to innovation that balances ambitious vision with operational rigor.
8 years of coding experience
학사, 주: 유통학 / 복: 관광경영학, 3.87, 학사, 주: 유통학 / 복: 관광경영학, 3.87 at 남서울대학교