Summary
Jakob Persson is an experienced IT support coordinator and system technician with about nine years of hands-on experience across first-to-third line support, system administration and IT operations in both public and private sectors. He combines practical expertise in Windows clients and servers, MS365/Azure, Active Directory, Exchange, Citrix and PowerShell with strong AV, network troubleshooting and MDM know-how. Jakob has worked in roles spanning service desk, team leadership, procurement and coordination, recently supporting higher education environments where he also led AV/meeting-room technology and user training. He is pragmatic and improvement-focused, often driving process and workflow changes that reduce repeat incidents and streamline logistics. Comfortable bridging technical and non-technical stakeholders, he thrives in positions that mix hands-on technical ownership with coordination and mentoring. Based in Sweden, he favors roles that allow him to grow into broader IT leadership while staying close to operational delivery.
9 years of coding experience
IT-Gymnasiet
Nätverks- och systemadministration, Nätverks- och systemadministration at University West