Jakub Mikołajczyk is an IT leader with 14 years of experience driving support and systems reliability for high‑value banking clients at UBS, now serving as Associate Director. He built his career from desktop support through engineering to managing remote teams that resolve complex, high-impact incidents with a strong focus on security and operational efficiency. Jakub combines technical depth in server and application administration with people leadership, coaching a culture of continuous improvement across onsite and remote operations. His background in Computer Science and Econometrics informs a data‑driven approach to team performance and process optimization. Based in Sieradz, Poland, he is adept at balancing fast‑paced incident response with strategic initiatives that reduce downtime for revenue‑critical services. An early foundation in web and graphic work gives him a practical eye for user onboarding and technical communication beyond pure infrastructure.
14 years of coding experience
15 years of employment as a software developer
Master's degree, Computer Science and Econometrics, Master's degree, Computer Science and Econometrics at Uniwersytet Ekonomiczny w Krakowie
Bachelor's degree, Computer Science and Econometrics, Bachelor's degree, Computer Science and Econometrics at Wyższa Szkoła Ekonomii i Informatyki w Krakowie
Contributions:117 pushes, 2 branches in 5 years 4 months
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