Jakub Osuchowski
Technical Account Manager at Zendesk
Krakow, Lesser Poland Voivodeship
Summary
👤
Senior🎓
Top SchoolJakub Osuchowski is a Technical Account Manager with 11 years of experience helping enterprise clients optimize customer service operations and media workflows, now leveraging Zendesk to drive scalable, data-driven CX improvements. He combines deep video engineering expertise—ffmpeg, codecs, cloud transcoding—and AWS/Linux skills with hands-on SDK/API integrations and Python scripting to bridge product, engineering, and customer needs. At Telestream he supported major media broadcasters on cloud integrations and quality workflows, and he brings that media-first perspective to enterprise support and automation. Known for building strong client relationships, he identifies automation opportunities and tailors technical solutions that align with business goals. Based in Krakow, he pairs a background in corporate finance and graphic design with practical cloud and support experience, making him equally comfortable with technical architecture and client-facing strategy.
11 years of coding experience
3 years of employment as a software developer
Graphic Design, Graphic Design at Uniwersytet SWPSBachelor's degree Corporate Finance & Accounting, Bachelor's degree Corporate Finance & Accounting at Krakow University of Economics
Polish, English, German
Github Skills (38)
asynchronous10
android-sdk10
java10
reactive-extensions10
observable10
rxjava10
reactive-streams10
jvm9
reactive9
kotlin9
epoxy9
recyclerview8
android-library8
android8
bluetooth-headset7
Programming languages (3)
Github contributions (5)
whiter13/tabuu
Jan 2015 - Jan 2015
Contributions:18 pushes in 6 days
whiter13/Kazimir
Jun 2015 - Jul 2015
Contributions:13 pushes, 1 branch in 13 days
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