Summary
Jakub Svejda is a seasoned insurance claims leader with 20+ years of experience designing and delivering claims strategy, digital innovation and large-scale systems integration across the Generali Group and CEE markets. Currently Head of Claims Business Architecture and Development in Prague, he leads cross-functional teams that combine business architecture, automation/AI, and reporting to boost customer self-service, CX and operational efficiency. He has steered group-wide programs in motor claims, claims analytics, fraud detection and standardized claims handling, translating complex regulatory and operational needs into practical toolboxes and KPIs. Known for bridging senior stakeholder strategy with hands-on delivery, Jakub has run teams of ~100 and coordinated international competence centers to spread best practices. An early adopter of RPA and AI-driven claims automation, he pairs deep domain expertise with a constant focus on measurable business value and change adoption.
9 years of coding experience
3 years of employment as a software developer
Master’s Degree, Business Administration, Master’s Degree, Business Administration at Prague University of Economics and Business
International business administration, International business administration at Copenhagen Business School
Generali Global Future Leadership Program, Generali Global Future Leadership Program at INSEAD
English, German, Czech, Italian