James Aban is a seasoned BPO leader and site manager with over 20 years of cross-functional experience in sales, account and client services, project management, and operations across telco, travel, finance, fintech, and HRO staffing. He has led large teams and multi-site programs in Metro Manila, consistently driving business growth, process improvements, and client retention while building high-performing sales and service organizations. A hands-on mentor and coach, James emphasizes talent development and operational stability while identifying expansion opportunities and optimizing KPIs. He has experience in technical automation as a DevOps/Automation contributor to notable open-source education projects like Kolibri and KA Lite, streamlining CI/CD and release pipelines. Comfortable bridging commercial and technical worlds, James combines strategic account leadership with practical implementation skills that reduce friction and accelerate delivery. He holds a BS in Pharmacy and brings an unusual mix of clinical training and operational grit to people-centered service businesses.
9 years of coding experience
13 years of employment as a software developer
BS, Pharmacy, BS, Pharmacy at University of Santo Tomas
KA Lite: lightweight web server for serving core Khan Academy content (videos and exercises) without needing internet connectivity
Role in this project:
DevOps Engineer & Automation Engineer
Contributions:16 commits, 6 PRs, 29 comments in 1 year
Contributions summary:James's commits primarily focus on automating and streamlining the build and deployment process for the KA Lite project. This includes setting up build pipelines using Buildkite, configuring the build process for different artifacts such as Python packages (pex, whl, zip, tar.gz), and installers (Windows installer). Additionally, the user has updated the versioning and build configurations. This work directly supports the continuous integration and delivery of the KA Lite application.
Kolibri Learning Platform: the offline app for universal education
Role in this project:
DevOps Engineer & Automation Engineer
Contributions:10 commits, 6 PRs, 1 tag in 9 months
Contributions summary:James primarily focused on automating the build and deployment process for the Kolibri Learning Platform. Their contributions centered around creating and modifying scripts for the Buildkite CI/CD pipeline, including uploading artifacts to Google Cloud Storage and generating comments on GitHub pull requests. They introduced the capability to include installers and incorporated logic to correctly identify the build ID, improving the build and release automation. Their work directly streamlined the release process.
learning-platformoerofflineoffline-firstkolibri
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