James Brown
Senior Incident And Escalations Manager
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolJames Brown is a Senior Incident and Escalations Manager with 11 years of engineering and leadership experience, currently based in San Francisco. He has a proven track record managing API integrations, improving product performance, and leading teams from small groups to larger engineering units across companies like Shippo, Alchemy, and Datadog. Comfortable shifting between hands-on technical work and people management, he prioritizes building trust and close-knit teams to drive reliable incident response and product outcomes. His background spans customer-facing roles, technical support, and product engineering, giving him a rare blend of operational rigor and customer empathy. A UCLA-educated economist-politics hybrid, he also brings early-stage startup experience—from building payment-enabled web platforms to raising capital—which informs his pragmatic, metrics-driven approach to scaling systems and teams.
11 years of coding experience
10 years of employment as a software developer
University of California, Los Angeles
Github Skills (23)
ios10
react-native10
android10
react10
cross-platform9
fedex9
dhl9
ups9
mobile9
usps9
app-framework8
mobile-development8
python6
nest4
java2
Programming languages (6)
Github contributions (5)
jato/jato.github.io
Jun 2015 - May 2026
Contributions:140 PRs, 144 pushes, 25 branches in 11 years
allenjekyllbrownjamestechnical-blog
jato/wAR
Feb 2016 - Feb 2016
Contributions:22 PRs, 20 pushes, 5 branches in 2 days
augmentedaugmented-realityrealitythreejs
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