James Hammonds
Customer Support Manager at Qv21 Technologies, Inc.
Austin, Texas, United States
Summary
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SeniorJames Hammonds is a seasoned customer support and network security manager with eight years of progressive leadership experience at Qv21 Technologies and over a decade in network operations supporting large venue WiFi deployments. He has grown from hands-on network administration and technical escalation roles into managing client support, training, and cross-functional escalation teams, blending deep LAN/WAN hardware expertise with people-first leadership. Based in Austin, he has overseen complex field operations for high-profile sites and coordinated hardware replacement, troubleshooting, and vendor teams to maintain reliable service at scale. Known for turning recurring technical issues into documented training and process improvements, he brings a practical, operations-driven approach to reducing downtime and improving customer outcomes.
8 years of coding experience
3 years of employment as a software developer
Github Skills (24)
locked10
azure9
mdt8
microsoft8
microsoft-azure7
windows7
prose7
powershell6
powerapps6
windows-desktop5
infrastructure4
discord-bot3
openxml3
bots2
watson2
Programming languages (4)
Github contributions (5)
jameswh3/MW-PowerShell-Toolbox
May 2018 - Mar 2025
Contributions:11 pushes, 1 branch in 6 years 11 months
jameswh3/Which-Tool-When-PowerApp
Sep 2019 - Sep 2020
Contributions:23 commits, 22 pushes, 1 branch in 11 months
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