Summary
James Lau is a product leader and voice AI specialist with over a decade of experience building large-scale AI-driven products, now serving as Chief Product Officer at Hiya where he leads real-time fraud, deepfake, and conversational intelligence efforts that process millions of calls. He previously scaled Microsoft 365 enterprise search to 250M+ monthly users and grew Android Studio adoption at Google fivefold while accelerating Kotlin uptake, demonstrating a rare ability to drive both developer and consumer platform adoption. A holder of seven U.S. patents spanning mobile automation and data transformation, James blends technical depth, product strategy, and operational leadership across global teams. Based in Seattle, he writes and speaks about the future of voice AI and the ethics of conversational technologies, bringing a pragmatic focus on trust and safety to product innovation.
12 years of coding experience
20 years of employment as a software developer
Master of Engineering Management, Master of Engineering Management at Dartmouth College
Bachelor of Applied Science - BASc Computer Engineering, Bachelor of Applied Science - BASc Computer Engineering at University of Waterloo
Chinese, English