James O'neill is a Systems & Service Design Lead with 11 years' experience crafting user-centred service ecosystems at Fjord and Deloitte Digital. Based in Dublin, he blends interaction and visual design roots with systems thinking to lead cross-disciplinary teams in shaping end-to-end digital and physical experiences. He progressed internally from interaction designer to lead, demonstrating a track record of scaling design thinking into strategic service outcomes. Outside agency work he has hands-on media and production experience—running a church media programme that honed his content, motion and volunteer management skills. Curious and continual learner, he pairs formal design education with an MA in Applied Theology, bringing a unique human-centred and ethical perspective to service design.
10 years of coding experience
4 years of employment as a software developer
Bachelor's degree in Visual Communications, Graphic Design, Bachelor's degree in Visual Communications, Graphic Design at Dublin Institute of Technology
MA Applied Theology, Theology/Theological Studies, MA Applied Theology, Theology/Theological Studies at Irish Bible Institute
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James O'neill - Systems & Service Design Lead at Fjord