Technical Account Manager at Amazon Web Services (AWS)
San Diego, California, United States
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Summary
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Senior
🎓
Top School
James Shannon is a Technical Account Manager and seasoned software professional with 15 years of experience blending engineering, project management, and customer-facing roles across Google, TrueAccord, and now AWS. He specializes in onboarding and post-sales solutions that turn complex partner requirements into scalable, high-performance systems—evidenced by projects that processed files hundreds of times faster and improved exception handling and maintainability. A hands-on back-end contributor to the Concrete CMS ecosystem, he focuses on stability and UX fixes that improve real-world CMS reliability. His background ranges from building airline industry products at IATA and founding a weather-tech startup to driving Ads Data Hub integrations for brand measurement, showing comfort with regulated, high-impact domains. Based in San Diego with a BA from UC Berkeley, he combines strategic PMO experience with practical coding chops (Python, SQL, JS) to act as a trusted advisor who ships solutions. Less obvious: he repeatedly converts messy operational stacks into predictable, automatable flows that reduce manual intervention and accelerate partner value.
15 years of coding experience
11 years of employment as a software developer
BA Geography, BA Geography at University of California, Berkeley
Contributions summary:James primarily contributed to bug fixes and improvements in the concrete5-legacy repository. They addressed issues related to array handling in form submissions, fixed database query builders, and resolved issues within the dashboard theme. The contributions indicate a focus on improving the reliability and functionality of the core application code. Furthermore, the user implemented enhancements to existing systems like filtering and file management.
Contributions summary:James primarily focused on fixing bugs and improving the core functionality of the Concrete CMS framework. Their contributions included addressing issues related to array handling in form submissions, fixing database query builders, and refining the functionality of item lists. The user also worked on the UI and user experience, by correcting issues with the dashboard navigation and fixing a typo in the user interface. These changes were aimed at improving the stability and usability of the content management system.
cmsconcretephpframeworkconcrete5
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James Shannon - Technical Account Manager at Amazon Web Services (AWS)