Jamie Cannone is a detail-oriented Lead Analyst in Support & QA with 11 years of hands-on experience testing web and eCommerce platforms and ensuring smooth customer experiences across marketing, operations, and customer service teams. Skilled in manual website and mobile testing, test plan creation, regression and promotions testing, Jamie has a track record of preventing production issues through rigorous test documentation and cross-team process improvements. At SS&C and prior roles, they’ve led launch validations, coordinated deployments with vendors, and translated customer-reported issues into actionable fixes. Notably, Jamie has improved team productivity by implementing issue-tracking workflows and training large teams, reducing email-driven errors and recurring defects. Based in Danbury, CT with a BA in Psychology, they combine analytical rigor with strong communication to bridge technical and non-technical stakeholders.
11 years of coding experience
7 years of employment as a software developer
Bachelor of Arts, Psychology, Bachelor of Arts, Psychology at Southern Connecticut State University
Development of "alignment server" in conjunction with the Gutell Lab at UT-Austin.
Contributions:1 PR, 21 pushes in 3 years 7 months
labalignmentaustinut-austin
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Jamie Cannone - Lead Analyst, Support & QA at SS&C Technologies