Jannik Nielsen is a ServiceNow expert and service management consultant with 15 years of hands-on IT experience, currently delivering platform solutions at Adeno from his base in Southern Denmark. He started as a web and frontend developer—working with organizations like LEGO and DR—before specializing in ServiceNow development and consultancy at Itadel, DXC and BusinessNow, which gives him a rare blend of user-facing design sensibility and deep ITSM platform expertise. Known for turning complex service requirements into practical, auditable ServiceNow implementations, he excels at bridging development, process and stakeholder needs. His background as a web developer informs a pragmatic approach to UX-aware workflows and integrations that keep projects both user-friendly and technically robust.
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