Jara De Puga
Technical Support Engineer II (L4) at Grafana Labs
Zurich, Zurich, Switzerland
Summary
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Rockstar🎓
Top SchoolJara De Puga is a Technical Support Engineer II at Grafana Labs with eight years of experience bridging complex telecommunications theory and hands-on IT support. With a PhD in Telecommunications Engineering and a master's in Networks from Universitat Politècnica de València, she combines deep academic rigor with practical troubleshooting for observability platforms. Based in Zurich, she specializes in diagnosing and resolving production issues, translating low-level network and systems behavior into actionable solutions for engineering teams. Her background includes an international exchange in Finland and a Computer Engineering degree from Universidad Politécnica de Madrid, reflecting a global and multidisciplinary perspective. Colleagues value her ability to synthesize research-grade knowledge into clear operational guidance, often surfacing non-obvious root causes in distributed systems.
8 years of coding experience
Universitat Politècnica de ValènciaExchange year: Bachelor of Engineering (BEng), Exchange year: Bachelor of Engineering (BEng) at University of OuluBachelor of Science in Computer Engineering, Bachelor of Science in Computer Engineering at Universidad Politécnica de Madrid
English, Spanish, German
Github Skills (37)
monitoring10
observability10
dashboard10
visualization10
mysql10
grafana10
visualize10
analytics10
go10
prometheus10
business-intelligence10
composable10
elasticsearch10
logging10
data-visualization10
Programming languages (5)
Github contributions (5)
jasuade/auth-server
Aug 2021 - Jul 2024
Contributions:2 PRs, 4 pushes in 3 years
groupsauthentication-serverauthenticationlogin-systemjwt
jasuade/ready-steady-GO
Oct 2020 - Jul 2024
Contributions:2 pushes in 3 years 9 months
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