Jarret Lavallee
Senior Customer Support Engineer at Synadia
Trinidad, Colorado, United States
Summary
👤
Senior🎓
Top SchoolJarret Lavallee is a Senior Customer Support Engineer with 13 years of hands-on experience designing, implementing, and supporting complex virtualized and cloud infrastructures across VMware, AWS, and Red Hat ecosystems. He combines deep platform certifications (multiple VCPs, VCAPs, RHCE, AWS SA‑Associate, Puppet PCP) with practical skills in Puppet automation, vSphere design, storage (HP, SAN, Veeam) and Linux/BSD system administration. At Puppet he moved from senior support into a principal role creating onboarding/training, contributing product patches, and improving support tooling; his open-source contributions to core Puppet projects (puppet and r10k) reflect a focus on stability and automation at scale. Known for handling critical escalations and cross-platform troubleshooting, he also brings scripting fluency (Perl, Python, Bash) and HPC experience that often informs elegant, operationally resilient designs. Based in Trinidad, Colorado, he pairs customer-facing empathy with deep engineering rigor to turn escalations into lasting product and process improvements.
12 years of coding experience
10 years of employment as a software developer
Computer Science, Computer Science at University of Colorado Boulder
Github Skills (15)
system-administration10
aix10
git10
automation10
puppeteer10
automations10
devops10
puppet10
ruby10
package-management9
shell8
script8
sh8
cicd8
scripting8
Programming languages (15)
Github contributions (5)
puppetlabs/r10k
Jun 2018 - Apr 2022
Smarter Puppet deployment
Role in this project:
DevOps Engineer
DevOps EngineerContributions:1 review, 8 commits, 6 PRs in 3 years 10 months
Contributions summary:Jarret primarily focused on improving the r10k project's stability and maintainability. They addressed issues related to temporary directory cleanup within the forge module process, ensuring that temporary files and directories are properly removed. Furthermore, the user enhanced the git repository handling by implementing automatic resyncing for repositories with unresolvable references and updating the remote URL in the rugged cache. They also introduced functionality to access the environment name within the Puppetfile DSL.
deploymentsmarterpuppet
puppetlabs/puppet
Aug 2017 - Feb 2022
Server automation framework and application
Role in this project:DevOps Engineer & System Architect
DevOps Engineer & System ArchitectContributions:6 commits, 6 PRs, 2 comments in 4 years 6 months
Contributions summary:Jarret focused on enhancing the Puppet infrastructure automation framework, specifically addressing platform-specific issues. They resolved AIX-related configuration problems, including remounting mount options and password parsing. Furthermore, they improved the build process by updating the puppetserver_gem package provider, and added a feature to ensure the logs denote corrective changes.
frameworkautomationjavaautomation-frameworkserver-automation
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