Jarrett Thomas
Digital Workflow & Routing Advisor Senior Manager at Macy's
Durham, North Carolina, United States
Summary
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SeniorJarrett Thomas is a seasoned User Experience Architect and Digital Workflow leader with 16 years of experience designing, implementing, and optimizing enterprise contact center solutions. At Macy’s he progressed from front-line credit service roles to Senior Manager, owning digital routing, platform guidance, and agent-facing workflow systems for chat, email, and text channels. He blends hands-on systems administration and software development with business-facing consulting—translating stakeholder needs into measurable improvements in agent productivity and customer experience. Known for combining legacy system pragmatism (IBM 3270 automation) with modern web-administered tooling, he routinely leads discovery, implementation, and post-deployment analysis across internal and vendor platforms. Based in Durham, NC, he has a track record of introducing practical, high-impact solutions that scale in large retail operations.
16 years of coding experience
9 years of employment as a software developer
Github Skills (2)
deprecated10
in-place10
Programming languages (1)
Github contributions (3)
themanaworld/tmw-art
Oct 2009 - Mar 2010
Contributions:3 commits in 4 months
themanaworld/tmwa-client-data
Sep 2009 - Dec 2013
DEPRECATED: The data used by the ManaPlus client for the tmwAthena server used by The Mana World Legacy. All further development will take place in the "client-data" repo.
Contributions:13 commits in 4 years 3 months
placemanain-place
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