Jason Ball
Head Of Support at Heidi
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolJason Ball is a customer-centric technology leader with 11 years' hands-on experience and a 15-year career arc working across startups and tech giants including Atlassian, Intercom, Apple, Immutable and Shippit. He builds and scales global support organisations, combining operational rigor with data-driven VoC programs, BI pipelines and generative AI agents to drive product improvements and maintain high CSAT at scale. Jason frequently translates qualitative feedback into actionable R&D priorities, having built custom SQL/R reporting and AI synthesis agents that influenced launches and engineering processes. He is finishing postgraduate study in Business Analytics and AI Strategy, applying practical analytics, prompt engineering and automation to increase self-serve resolution and operational efficiency. Known for empathetic leadership, global hiring and distributed team design, he also has a developer background (Ruby on Rails, SQL, Datadog) that helps him bridge product, engineering and support in complex technical environments.
11 years of coding experience
9 years of employment as a software developer
Ruby on Rails Full Stack Web Development, Ruby on Rails Full Stack Web Development at BlocMCSE Dip Networking Dip Support Information Technology, MCSE Dip Networking Dip Support Information Technology at Australian Institute of Commerce and TechnologyBusiness Analytics and AI Strategy, Business Analytics and AI Strategy at RMIT University
English
Github Skills (7)
api8
nft8
intercom7
to-do6
ruby5
react4
javascript3
Programming languages (2)
Github contributions (5)
jasonlukeball/do_it
Jun 2016 - Jun 2020
A self-destructing to-do list application.
Contributions:69 commits, 2 PRs, 45 pushes in 4 years
reactdestructingjavascriptto-doto-do-list
jasonlukeball/analytics
Jul 2016 - Jun 2020
An analytics service to track users and events on websites
Contributions:22 pushes, 8 branches in 3 years 11 months
service-analyticsanalyticsevents
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