Jason Dugdale
Support Operations Engineer
Oakland, California, United States
Summary
👤
Senior🎓
Top SchoolJason Dugdale is a Support Operations Engineer with 14 years of experience blending hands-on technical problem solving and customer-facing support to improve product experience. Based in Oakland, he has progressed through tooling, leadership, and support roles at Front and DataSift, delivering operational improvements and leading teams while remaining deeply technical. He contributes to open-source Python tooling—having patched core logic and tests in a widely used Jira library—showing attention to correctness and collaboration. Known for translating tricky technical issues into clear guidance for customers, Jason pairs empathy with engineering rigor to drive product adoption and smoother workflows.
14 years of coding experience
14 years of employment as a software developer
Bachelor of Science, Bachelor of Science at The University of Reading
English
Stackoverflow
53reputation
597reached
0answers
1question
Github Skills (8)
unit-testing10
jira10
unit-test10
python10
testing10
object-oriented-programming9
excel6
vba6
Programming languages (10)
Github contributions (5)
pycontribs/jira
Oct 2015 - Oct 2015
Python Jira library. Development chat available on https://matrix.to/#/#pycontribs:matrix.org
Role in this project:
Back-end Developer
Back-end DeveloperContributions:7 commits, 1 PR in 1 day
Contributions summary:Jason contributed to the `pycontribs/jira` repository by implementing functionality related to the `User` class, specifically adding `__hash__` and `__eq__` methods to allow `User` objects to be correctly added to a set. They also fixed a typo and merged branches. Further commits included a hotfix in a test case. These actions suggest a focus on core library logic and tests.
python3-onlypythonchatjiramatrix
fightingmonk/quip-ruby
Dec 2016 - Oct 2022
The unofficial Quip API Ruby client library.
Contributions:2 PRs in 5 years 11 months
api-clientapiclient-libraryruby-clientruby
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