Jason Haak
Technical Support Engineer at Microsoft Corporation
Fargo, North Dakota, United States
Summary
👤
Senior🎓
Top SchoolJason Haak is a seasoned technical support and program management professional with eight years of focused experience at Microsoft, specializing in supportability, escalation engineering, and readiness for Office and SharePoint technologies. He blends deep product troubleshooting—covering Office Web Apps, Excel Services, SQL Server and cloud-based Office/SharePoint—with cross-functional program leadership to drive feature onboarding and customer self-help. Known for consistent, conscientious execution, he partners with engineering, release management, and premier account teams to resolve complex issues and improve product quality at scale. He has a strong background in training and documentation, having developed global support readiness programs and company-wide SharePoint training early in his career. Based in Fargo, North Dakota, Jason pairs business-adjacent technical education with a practical bias for knowledge sharing and operational improvement. An underappreciated strength is his ability to translate escalated technical incidents into repeatable processes that reduce future support load.
8 years of coding experience
23 years of employment as a software developer
Bachelor of Science (BS), Business Administration and Management, General, Bachelor of Science (BS), Business Administration and Management, General at North Dakota State University
English
Github Skills (4)
microsoft-graph9
excel6
microsoft6
microsoft-teams5
Programming languages (1)
Github contributions (5)
MicrosoftDocs/OfficeDocs-OfficeOnlineServer
Jul 2018 - Aug 2021
Documentation for Office Online Server
Contributions:1 review, 10 commits, 7 PRs in 3 years
mvldocsfor-officeoffice-onlineofficedocsnon-build
JasonH-Msft/sql-docs
Jan 2018 - Jan 2018
Contributions:1 push in 1 day
data-servertechnical-documentationsql-serversql-server-management-studiomicrosoft-sql-server
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