Summary
Jason Loucks is a Senior Architect with over a decade of hands-on experience designing and coding Genesys PureConnect systems, specializing in SIP, call tracing, debugging, and IPA/interaction design. Based in Town of Forest, Wisconsin, he combines deep telephony expertise—including TDM, TAPI, Interaction Recorder, and Cisco SIP gateway familiarity—with database reporting and Wireshark-driven diagnostics to deliver robust communications solutions. At agon Solutions he has moved from senior developer to architect, shaping contact center integrations and custom handlers/attendants. His background includes template development at Interactive Intelligence and enterprise work for American Family Insurance, giving him strong domain knowledge in insurance and mission-critical environments. Outside engineering he serves as a Firefighter II Driver Operator, reflecting steady operational discipline and a knack for high-stakes problem solving.
10 years of coding experience
17 years of employment as a software developer
BS, Computer Science, BS, Computer Science at Andrews University
Little Creek Academy