Jason Riddell
Principal Technical Support Engineer at Yugabyte
London, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolJason Riddell is a Principal Technical Support Engineer based in London with 11+ years of experience delivering mission-critical support, solutions architecture, and engineering leadership across enterprise and cloud-native environments. He has progressed from hands-on technical roles to senior leadership at companies including Meta, AppDynamics and Yugabyte, blending deep troubleshooting expertise with customer-facing strategy. Known for building and scaling EMEA support organisations and driving production engineering improvements, he helps translate complex distributed systems issues into actionable outcomes. Jason’s background spans support engineering, technical operations and customer success, giving him a rare combination of empathy for customers and rigour in incident prevention. A software engineering graduate from the University of Greenwich, he pairs long-tenured practical experience with an appetite for operational excellence in high-availability systems.
11 years of coding experience
29 years of employment as a software developer
BSc (Hons) Computer Science (Software Engineering), BSc (Hons) Computer Science (Software Engineering) at University of Greenwich
English
Github Skills (21)
kubernetes10
oltp10
databases10
distributed-systems10
paxos10
scale-out10
sql10
yugabytedb10
raft10
cpp10
high-performance10
cloud-native10
distributed-database10
sql-database10
database10
Programming languages (3)
Github contributions (5)
jasonriddell/CodeWars
Jul 2023 - Aug 2023
Contributions:2 pushes, 1 branch in 17 days
yugabyte/yugabyte-db
Apr 2022 - Mar 2025
YugabyteDB - the cloud native distributed SQL database for mission-critical applications.
Contributions:3 reviews, 4 PRs, 14 pushes in 2 years 11 months
yugabytedbmission-criticalmulti-cloudcriticaldistributed-sql-database
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