Summary
Jason Ritz is a Support Manager and seasoned developer-support engineer based in Portland, Oregon, with a decade of experience bridging software development, infrastructure, and customer-facing troubleshooting. He has progressed through multiple senior support roles at Jama Software and Salesforce, combining hands-on coding and network debugging with team leadership and client communication. His background in video game production and sound design gives him uncommon cross-disciplinary experience coordinating art, engineering, and schedule-driven projects. Jason is drawn to roles where every day is different—alternating between deep technical problem solving and high-touch customer work—and he leverages that variety to quickly diagnose complex integrations and deployment issues. He holds a computer science degree from Portland State and a practical track record of turning ambiguous customer problems into robust, documented solutions.
10 years of coding experience
18 years of employment as a software developer
Bachelor's degree Computer Science, Bachelor's degree Computer Science at Portland State University
Associate of Science - AS Computer Science, Associate of Science - AS Computer Science at Portland Community College