Summary
Jason Wang is a seasoned product engineering leader with over 20 years of experience designing and delivering enterprise SaaS and platform solutions, currently serving as Vice President of Digital Technology Engineering at ServiceNow. He has a strong track record building global teams and shipping customer- and employee-facing products—OneCX, Learning, Support, Success, and developer platforms—while driving Agentic AI transformation on the Now Platform. Deeply experienced in ITSM/ITOM, APM, BSM and digital CX/EX, he blends architecture, solution consulting and DevOps discipline to turn complex enterprise needs into measurable business outcomes. Jason is practiced at being “customer zero,” leveraging internal adoption to influence product roadmaps and incubation efforts that scale across large organizations. He repeatedly bridges go-to-market and engineering through operationalizing value measurement (HealthScan, ValueScan) and reusable implementation assets (NowCreate). Based in Northville, Michigan with a Computer Science background from the University of Michigan, he combines hands-on technical roots with executive-level product strategy.
11 years of coding experience
19 years of employment as a software developer
Computer Science, Computer Science at University of Michigan
Chinese, English