Javier Villalba
TIER I IT END USER SUPPORT ANALYST II at Conduent
Mexico
Summary
👤
Senior🎓
Top SchoolJavier Villalba is an experienced IT Support Engineer with 18+ years delivering mission-critical technical support across public sector and international environments, currently providing fast, SLA-driven remote support for US-based macOS users at Conduent. He combines deep hands-on skills with JAMF, Active Directory, Azure AD and ServiceNow with proven strengths in advanced troubleshooting, root cause analysis and network (LAN/WAN) issue resolution. Javier has led and coordinated teams and operations, improving workflows and response times while managing onboarding, device migrations and identity/access provisioning. With an MBA and a background in engineering technology, he uniquely blends technical execution with process improvement and documentation discipline. Notably, he maintains an average ticket resolution time of 15 minutes, reflecting a strong focus on efficiency and user experience.
8 years of coding experience
17 years of employment as a software developer
IT Support Technician, IT Support Technician at Universidad Tecnológica de HermosilloMaster of Business Administration., Master of Business Administration. at Universidad Tecmilenio
English, Spanish
Github Skills (13)
minecraft6
android-app5
api5
searchbar5
kotlin4
material-ui3
python3
jenkins3
testing3
java3
android3
api-design2
material-design2
Programming languages (1)
Github contributions (5)
jvillalba007/RYZEN
Apr 2019 - Mar 2021
Contributions:1 release, 138 commits, 9 pushes in 2 years
fighthawkarg/Hashr
Mar 2018 - Mar 2018
Contributions:1 release, 15 commits, 14 pushes in 1 day
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