Summary
Jay Snelson is a practical Technical Support Engineer with nine years of hands-on IT experience across desktop support, client services, and technical implementation projects in the Kansas City area. He has a track record of delivering Tier 1/2 support, running onsite client services, and leading WebEx/Cisco deployments and training efforts for distributed organizations. Comfortable troubleshooting everything from DNS and IPSec to day-to-day computer repairs, Jay pairs strong procedural knowledge with clear documentation and knowledge-article development. He’s equally at home coordinating project planning and stepping into customer-facing roles to resolve complex issues. Known for building things (and fixing them after they break), he brings a steady, curious troubleshooting mindset and practical IT administration training to any support-focused team.
9 years of coding experience
IT Admin Information Technology, IT Admin Information Technology at Centriq Training
General, General at Johnson County Community College