Summary
Jay Tan is an experienced IT generalist with nine years supporting municipalities, MSPs, and gaming/hospitality environments, currently serving as Computer Analyst I for the City of Henderson. He combines hands-on field work and remote first-line support for networks, AD, Office 365/Azure, and specialized hospitality and public-safety devices with disciplined project coordination and ticket-driven troubleshooting. A skilled communicator and former media professional, Jay brings uncommon strengths in writing, PR, and cross-cultural experience from extended stays in China and Japan, which help him translate technical problems into clear action plans for diverse stakeholders. Studying for CompTIA A+ and planning a 2026 relocation to Minneapolis–St. Paul, he pairs operational reliability and professionalism with a customer-first mindset forged in high-volume, mission-critical settings.
9 years of coding experience
2 years of employment as a software developer
Beijing Broadcasting Institute
MFA, Motion Picture Producing, MFA, Motion Picture Producing at University of Southern California
BA, Communications: Visual Media, BA, Communications: Visual Media at American University
Nanjing University
Beijing Second Foreign Language Institute