Jaya M
Sr. Manager - Technology & Data Operations
Hyderabad, Telangana, India
Summary
👤
Senior🎓
Top SchoolJaya M is a seasoned Technology & Data Operations leader with 10 years of experience driving customer-first IT strategies and 20+ years in end-user computing, service delivery and IT operations across MCO, CDK Global, Deloitte and HP. At MCO she leads 24/7 TechOps and data-driven initiatives to eliminate customer dissatisfiers, boost NPS and accelerate ARR growth, while previously optimizing workplace IT, system engineering and IT governance at scale. She combines hands-on operational expertise—incident/change management, vendor and budget oversight, and complex ODC setups—with a track record of coaching and building high-performing global support teams. Known for translating business goals into streamlined technical processes, she balances customer empathy with measurable operational improvements. Based in Hyderabad, she is transitioning toward full-stack development interests, blending deep ops experience with a growing software development focus.
10 years of coding experience
14 years of employment as a software developer
3 Year Diploma in Computer Engineering (DCME), 3 Year Diploma in Computer Engineering (DCME) at Govt. Polytechnic, WarangalIntermediate (CSE), Computer Science and Engnineering, Intermediate (CSE), Computer Science and Engnineering at Dr. V. S. Krishna Govt. Degree College, VisakhapatnamBachelor of Technology (B.Tech.) CSE, Computer Science and Engineering, Bachelor of Technology (B.Tech.) CSE, Computer Science and Engineering at JNTUH College of Engineering Hyderabad
English, Telugu, Hindi
Github Skills (4)
swing5
crud5
java4
database3
Github contributions (5)
yrojha4ever/JavaStudSwing
Dec 2016 - Jul 2017
Contributions:5 commits in 7 months
swinghelpfulcrudlogin-screendatabase
yrojha4ever/JavaStudSpringDI
Jan 2016 - Dec 2016
Contributions:3 commits in 11 months
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