Summary
Jeana Routh is a Senior Technical Writer with six years of focused experience documenting complex cloud and enterprise systems, currently contributing to Red Hat's OpenShift Container Platform. She combines a linguistics background and a professional certificate in technical communication to distill technical processes into clear, audience-appropriate guides that reduce friction and save time. Jeana’s career spans hands-on IT administration and customer-facing support roles, giving her a practical appreciation for operational constraints and user needs. Known for facilitating cross-functional collaboration, she builds confidence in teams by creating maintainable documentation, training materials, and compliance artifacts. Beyond writing, she leverages analytical decomposition to turn unfamiliar problems into actionable workflows, often surfacing usability improvements that aren’t obvious from code alone.
6 years of coding experience
12 years of employment as a software developer
Professional Certificate, Technical Communication, Professional Certificate, Technical Communication at Duke University Office of Continuing Studies
Bachelor of Arts (BA), Linguistics, Bachelor of Arts (BA), Linguistics at University of North Carolina at Chapel Hill