Jeff Blancato
Business Operations Technology Lead
Seattle, Washington, United States
Summary
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Senior🎓
Top SchoolJeff Blancato is a Business Operations Technology Lead with over 20 years in IT and eight years focused on optimizing customer support operations at the University of Washington. He blends systems thinking, ITIL discipline, and change management to redesign workflows, drive "shift left" self-service strategies, and align tooling like ServiceNow with organizational goals. Known for translating complexity into clear action, he builds metrics and governance that connect technical solutions to improved customer experiences. Previously he transformed Law School IT into a strategic partner, managing budgets, vendors, and a highly regarded support desk. Based in Seattle, he thrives on uncovering hidden system connections and guiding teams to those "a-ha" moments that make processes both humane and efficient.
9 years of coding experience
11 years of employment as a software developer
Bachelor's degree, Bachelor's degree at Boston CollegeProgramming languages (1)
Github contributions (3)
UW-ISC/hrp-portal
Jul 2017 - Jan 2023
Contributions:343 commits, 477 PRs, 234 pushes in 5 years 6 months
UW-ISC/isc-uw-child
Nov 2017 - Jul 2023
Contributions:516 PRs, 260 pushes, 6 branches in 5 years 8 months
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