Jeff Eiden
Director Of Product, Conversation Intelligence
San Francisco, California, United States
Summary
🤩
Rockstar🎓
Top SchoolJeff Eiden is a product leader with 11 years of experience blending technical depth, design sensibility, and social impact priorities to build conversation intelligence and crisis-response products at Twilio. Currently Director of Product, Conversation Intelligence, he has progressed through senior product roles at Twilio.org where he focused on ensuring people in crisis get timely help, and earlier honed full-stack engineering and product chops at Particle and Deloitte. He combines rigorous product strategy with hands-on technical understanding, enabling teams to extract business value from customer conversations while keeping ethical and accessibility considerations front and center. Based in San Francisco, he also writes Volted, a pragmatic guide to home electrification, signaling a practical interest in sustainability that complements his Harvard Extension studies. Colleagues would describe him as a pragmatic systems thinker who turns complex social problems into measurable product outcomes.
11 years of coding experience
10 years of employment as a software developer
Bachelor of Science, Communication Studies with Business Institutions Minor, Bachelor of Science, Communication Studies with Business Institutions Minor at Northwestern UniversitySustainability Graduate Program, Sustainability Graduate Program at Harvard Extension School
Spanish
Stackoverflow
181reputation
9kreached
5answers
10questions
Github Skills (147)
photon10
twilio-api10
sms10
sendgrid10
twilio-functions10
argon10
voice10
electron10
video-chat10
vonage10
iot10
particle10
arduino10
twilio10
javascript9
Programming languages (9)
Github contributions (5)
jme783/function-templates
Feb 2021 - Jun 2021
Twilio Function templates for different Voice, SMS, Video, Chat, Sync, etc use cases
Contributions:13 reviews, 14 PRs, 102 pushes in 4 months
casesuse-casessynctwiliochat
jme783/wedding-website
Jun 2017 - Jul 2018
Contributions:36 pushes, 1 branch in 1 year 1 month
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