Jeff Fanjoy
Senior Support Escalation Engineer
Cornelius, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolJeff Fanjoy is a seasoned IT operations and support leader with over a decade of experience resolving high‑impact technical issues and driving customer satisfaction at scale. Currently a Senior Support Escalation Engineer at Microsoft, he brings deep expertise in product support, escalation management, and cross‑functional collaboration gained through global roles including Global Support Manager at Opalis. Jeff has a track record of maintaining high SLA and renewal metrics, implementing ISO-quality processes, and translating customer needs into product direction. Comfortable coaching teams and stepping into technical escalations himself, he blends hands‑on problem solving with operational discipline. Based in Cornelius, NC, he pairs broad enterprise systems experience—from Windows performance to network and DR management—with a knack for communicating complex concepts clearly to both technical and nontechnical stakeholders.
11 years of coding experience
4 years of employment as a software developer
Computer Engineering, Computer Programming, Computer Engineering, Computer Programming at Humber College
Github Skills (8)
microsoft-azure10
azure9
powershell9
arm9
microsoft8
azure-automation6
powershell-ise4
automation3
Programming languages (3)
Github contributions (5)
jefffanjoy/azure-docs
Aug 2021 - Sep 2021
Open source documentation of Microsoft Azure
Contributions:3 PRs, 4 pushes, 3 branches in 1 month
azuremicrosoft-azuremicrosoft
jefffanjoy/Testing1
Jan 2017 - Aug 2017
Contributions:2 pushes, 1 branch in 6 months
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