Jeff Hernandez
Senior Engineer Program Manager - Operations Technology Solutions
Willis, Texas, United States
Summary
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Senior🎓
Top SchoolJeff Hernandez is a Senior Engineer Program Manager specializing in Operations Technology Solutions with nine years of experience driving end-to-end delivery of centralized service desk and knowledge management initiatives at Amazon Fulfillment Technologies & Robotics. He blends technical implementation, vendor coordination, and rigorous QA/compliance to deliver projects on time and within budget, and was recognized with multiple company awards including a 2024 ACE Award. Jeff’s background spans project leadership in high-stakes environments—from managing tactical assets and cross-cultural teams in Afghanistan to owning real estate ventures—bringing strong risk management and stakeholder negotiation skills. He is equally comfortable authoring SOPs and building knowledge bases as he is mentoring engineers and frontline associates, improving operational resilience through documentation and training. With formal training in project management, systems/security administration, and a master’s in counselor education, he uniquely combines technical rigor with people-centered coaching and programmatic thinking. Based in Willis, Texas, Jeff often applies analytical approaches from his military and educational roles to optimize processes and sustain measurable impact across global operations.
9 years of coding experience
9 years of employment as a software developer
Associate of Science - AS, Criminal Justice, Associate of Science - AS, Criminal Justice at Brookdale Community CollegeProject Management Professional Certificate, Project Management, Project Management Professional Certificate, Project Management at Syracuse UniversityBachelor of Science - BS, Criminal Justice, Bachelor of Science - BS, Criminal Justice at Upper Iowa UniversitySystems and Security Administration, Systems and Security Administration at Centriq Training's Career ProgramMilitary Police 31B10-OSUT, Military Police 31B10-OSUT at United States Army Military Police SchoolMaster of Science - MS, Counselor Education/ Counseling and Student Development, Master of Science - MS, Counselor Education/ Counseling and Student Development at Kansas State University
English, Spanish
Github Skills (2)
rebuild1
react1
Programming languages (2)
Github contributions (5)
bfolkers/flash-backend
Mar 2017 - Aug 2018
Contributions:45 PRs, 51 pushes, 2 branches in 1 year 4 months
jordanwhitestephenson/rhinoflash
Mar 2017 - Apr 2017
Contributions:36 PRs, 40 pushes, 6 branches in 12 days
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