Jeff Moran is a seasoned operations and credit-management executive with more than 20 years leading collections, call center technology, and customer-service teams across major financial and utility firms. As a long-tenured Director at Discover Financial Services and prior senior roles at DTE Energy, Wells Fargo, US Bank and Nissan, he has a demonstrable record of converting strategy into measurable productivity, quality and financial improvements. He blends labor-negotiation savvy with hands-on operational redesign, driving scalable staffing and workflow solutions that reduce cost and elevate customer satisfaction. Known for building high-performing teams, he pairs an entrepreneurial mindset with disciplined strategic planning and performance metrics. Jeff holds an MBA in International Business and a BA in Business Administration, and he often applies cross-industry perspectives—finance, energy, automotive—to solve complex operational challenges. Based in Maine, he brings a pragmatic, accountability-driven leadership style that surfaces incremental gains and long-term transformation.
11 years of coding experience
4 years of employment as a software developer
MBA, International Business, MBA, International Business at The University of Dallas
BA, Business Administration, BA, Business Administration at Michigan State University
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Jeff Moran - Director at Discover Financial Services