Summary
Jeff Norris is a seasoned engineering leader with over 20 years of hands-on experience building and scaling product and platform engineering teams across e-commerce, trust & safety, fintech, and DevOps. He combines a player-coach mindset—having served as both principal developer and senior manager—to deliver measurable outcomes like a 29% reduction in unexpected mature-content views, $60M in enabled GMS from improved verification, and a 1.8% revenue-per-visit lift for a major retailer. Jeff has led cross-functional initiatives spanning a dozen teams, mentored multiple managers to promotion, and evaluated GenAI solutions to improve customer support workflows. Comfortable in cloud-native environments (AWS, Azure, GCP) and polyglot stacks (JavaScript/TypeScript, Ruby, Java, PostgreSQL), he excels at aligning technical strategy with business impact. Based in San Francisco, he blends deep delivery experience with a background in technology advisory and training, having taught tech leadership across North America and Latin America. An operator who still codes, Jeff is drawn to complex systems where process, product, and people intersect to drive measurable improvements.
10 years of coding experience
27 years of employment as a software developer
BS Computer Science, BS Computer Science at John Carroll University
MS Computer Science, MS Computer Science at Rensselaer Polytechnic Institute