Jeff Smith

Technical Documentation Manager

Cincinnati, Ohio, United States
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Summary

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Jeff Smith is a Technical Documentation Manager with 11 years of experience building developer-focused product education and documentation programs, currently leading docs at strongDM after a formative tenure at Auth0. He combines a software background and hands-on dev experience with content strategy to migrate, instrument, and scale large documentation platforms and processes. At Auth0 he led massive content migrations, introduced metrics-driven prioritization, and served as scrum master, reflecting his blend of technical, product, and team leadership. An active contributor to auth0/docs, he’s comfortable editing token and SDK docs as well as managing redirects and platform restructuring. Based in Cincinnati, he writes and experiments widely on productivity, entrepreneurship, and developer experience—often turning those explorations into practical improvements for teams. Outside work he’s a self-described productivity nerd, gamer, and storyteller, bringing curiosity and a maker’s mindset to documentation challenges.
code10 years of coding experience
job2 years of employment as a software developer
bookGeneral Studies, General Studies at University of Rio Grande and Rio Grande Community College
bookAA in Information Technology - Focus in Networking, AA in Information Technology - Focus in Networking at University of Phoenix
bookHonors Diploma, Honors Diploma at Gallia Academy High School
bookBrigham Young University-Idaho
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Github Skills (6)

documentation10
self-organization9
content-management9
content-management-system9
design-tokens8
saml7

Programming languages (10)

HCLTypeScriptJavaC++CJavaScriptPHPHTML

Github contributions (5)

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auth0/docs

Jun 2016 - Aug 2020

Auth0 documentation
Role in this project:
userTechnical Writer
Contributions:950 PRs, 808 pushes, 109 branches in 4 years 2 months
Contributions summary:Jeff's commits primarily involve updates to the Auth0 documentation repository. These updates include substantial revisions to the "PSaaS Appliance" section, reflecting a renaming and restructuring of content, as well as numerous redirect configurations. They also address various content and link fixes across different articles. Furthermore, the user is involved in refining token-related documentation, covering access tokens and ID tokens.
auth0authentication
jeffreylees/docs

Jun 2016 - Sep 2016

Contributions:93 pushes, 30 branches in 2 months
auth0authentication
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Jeff Smith - Technical Documentation Manager