Summary
Jeff Spisak is a founder and operator with 12+ years building and scaling customer-facing operations across SaaS, telemedicine, and healthcare. He has a track record of turning early-stage complexity into repeatable systems—most recently leading multi-brand patient support that served 5,000+ patients and boosted engagement over 50% while maintaining >90% satisfaction. Comfortable at the intersection of product, engineering, and customer success, he has reduced support volume and backlog through documentation and process changes that also sped fulfillment and adoption. His background in academia and languages gives him an unusual strength in clear communication, technical writing, and workflow design that improves handoffs across teams. Jeff combines hands-on service delivery experience with strategic product thinking, and is now focused on Customer Success and Service Delivery roles where durable operational systems are needed to scale outcomes.
13 years of coding experience
22 years of employment as a software developer
M.A, Romance Languages and Literature, M.A, Romance Languages and Literature at University of Washington
Certificate, Product Management, Certificate, Product Management at General Assembly
University of California, Los Angeles
B.A., French, B.A., French at McGill University
French, Italian, German