Jeffrey Bostoen is a pragmatic IT generalist and subject matter expert with nine years of hands-on experience delivering practical, user-focused solutions across support, system administration, and ITSM. Currently at Parallels, he investigates complex issues, contributes to source code, and builds internal tools to streamline troubleshooting while training engineers and improving help desk flows. He runs a side consultancy specializing in iTop implementations and customization, reflecting deep expertise in ITSM/CMDB and a commitment to community users. Jeffrey combines Microsoft, VMware and networking skills with security and automation training (Ethical Hacking, Power Apps/Automate), enabling him to turn complex integrations—like SAML, ADFS, Kerberos and SQL Server Always On—into reliable, documented processes. Colleagues value his efficiency-first mindset and habit of improving documentation and operational playbooks behind the scenes.
9 years of coding experience
2 years of employment as a software developer
Power Apps en Power Automate, Power Apps en Power Automate at Syntra West
Latin - Modern languages, Latin - Modern languages at Sint-Jozefscollege (Izegem)
Bachelor's degree Secondary Education and Teaching, Bachelor's degree Secondary Education and Teaching at Katho RENO Torhout (Vives)
Extensions for iTop . New classes (Monitors, IP Devices), more powerful Mail to Ticket automation, geometry, some concepts (Check Out system; geometry; ...), several small tweaks.
Contributions:25 releases, 152 commits, 3 PRs in 3 years 3 months
Contributions:19 releases, 107 commits, 286 pushes in 2 years 3 months
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