Summary
Jeffrey Paquette is a seasoned technical writer and technology professional with 12 years of experience supporting, testing, and optimizing complex software and robotic warehouse automation systems. He blends deep hands-on troubleshooting across Windows, Linux, Kubernetes and SQL Server with clear, high-impact documentation that standardizes processes and reduces escalations. At Symbotic he led Tier 3 support, halving release times and improving deployment reliability through process improvements and knowledgebase-driven workflows. Now at L3Harris he continues to translate technical complexity into actionable solutions while collaborating across engineering, QA, and operations. Outside work he’s a practical tinkerer and woodworker who prototypes with C#, C++, Raspberry Pi and Arduino—bringing a maker’s curiosity to system design and documentation.
12 years of coding experience
8 years of employment as a software developer
Computer Engineering Technology, Computer Engineering Technology at New Hampshire Technical Institute
Programming Certificate, Programming Certificate at Manchester Community College NH