Summary
Jena Miller is a seasoned technology leader with 11 years of experience bridging hands-on engineering and people-first management across startups and enterprise environments. She’s led support and operations teams to sustained high performance—maintaining 99%+ CSAT and consistently meeting KPIs—while designing onboarding, performance, and knowledge systems that scaled across departments. Comfortable wearing every hat from individual contributor to director, she pairs deep technical fluency in distributed systems, Kubernetes, Erlang, Java, Python and NoSQL with a knack for practical automation and Salesforce/Zendesk migrations. A board member at TwinStar Credit Union and active community volunteer, she’s equally passionate about mentoring the next generation of engineers—especially women—and about making work easier through smart processes and documentation. Pacific Northwest–rooted and relentlessly resourceful (three kids under three sharpened that skillset), she brings calm, data-driven decision making and a proven ability to retain and empower high-performing teams.
11 years of coding experience
10 years of employment as a software developer
Bachelor of Science (B.S.) Computer Science, Bachelor of Science (B.S.) Computer Science at University of Portland