Jenna Massardo
Staff Customer Success Architect at GitHub
Monett, Missouri, United States
Summary
👤
Senior🎓
Top SchoolJenna Massardo is a Staff Customer Success Architect at GitHub with 11 years of systems engineering experience, blending hands-on development, technical writing, and customer-facing architecture. Based in Monett, Missouri, she brings deep practical knowledge of auditing and testing frameworks—having contributed a full AWS EBS resource implementation and tests to the popular InSpec project—while also improving clarity across Chef documentation. Known as a robotics and maker enthusiast, she pairs curiosity-driven experimentation with a pragmatic focus on reliable, auditable systems. Jenna excels at translating complex technical requirements into clear guidance for customers and teams, and she’s as comfortable shipping code as she is polishing docs and workflows.
11 years of coding experience
Leadership MonettAssociate of Applied Science Degree, Associate of Applied Science Degree at North Arkansas College
Github Skills (17)
markdown10
inspec10
ruby10
chef-client10
markdown-it10
aws10
chef-solo10
documentation10
testing9
audit9
auditing9
tdd8
windows8
devops8
test-framework7
Programming languages (11)
Github contributions (5)
chef/chef-web-docs
Oct 2017 - May 2020
All The Documentation
Role in this project:
Technical Writer
Technical WriterContributions:14 commits, 12 PRs, 3 comments in 2 years 7 months
Contributions summary:Jenna primarily contributed to the documentation of the `chef/chef-web-docs` repository. They fixed typos, spelling errors, and tagging inconsistencies across several documentation files, including those related to Windows installation, audit cookbook usage, and Azure portal integration. Additionally, the user updated screenshots and wording to provide clear and accurate information in several sections. These changes indicate a focus on improving the clarity and accuracy of the documentation.
chef-workstationhabitatinspecdevrelchef
inspec/inspec
Sep 2018 - Jan 2019
InSpec: Auditing and Testing Framework
Role in this project:Full-stack Developer
Full-stack DeveloperContributions:5 commits, 2 PRs, 16 comments in 4 months
Contributions summary:Jenna contributed significantly to the InSpec auditing and testing framework by adding a new resource for AWS EBS volumes. This involved implementing the resource logic, including methods for checking properties like encryption and size, as well as integrating it with the existing framework. Furthermore, the user added associated unit tests and updated relevant documentation, ensuring proper functionality and usability.
testing-frameworkdevsecdevopsauditinspec
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