Jennifer Hasegawa
Senior Technical Writer at Postman
San Francisco, California, United States
Summary
🤩
Rockstar🎓
Top SchoolJennifer Hasegawa is a Director of Protocol Operations and Strategy with 11 years of deep technical writing and information architecture experience, currently shaping developer-facing strategy at XMTP Labs in San Francisco. She specializes in API and SDK documentation, developer portals, and UX-driven content strategies—translating complex protocols into clear, actionable tutorials and references. Her background spans enterprise and product-focused roles at organizations like Ripple, Splunk, Facebook, and Oracle, where she led IA, authored API docs, and designed content systems that scaled across products. An active front-end contributor to the XRPL developer portal, she’s comfortable shipping UI changes and integrating analytics and survey tooling to improve docs usability. Beyond documentation, she’s served on the board of Day of the Dead SF, reflecting a persistent engagement with community and culture. Trained in journalism and English with technical communications coursework, she blends editorial rigor with engineering fluency to make developer experiences both usable and persuasive.
11 years of coding experience
5 years of employment as a software developer
MA English (Creative Writing), MA English (Creative Writing) at San Francisco State UniversityBA English, Journalism, Fine Arts, BA English, Journalism, Fine Arts at University of Southern CaliforniaCoursework Technical Communications, Coursework Technical Communications at UC Berkeley Extension
English, Spanish
Stackoverflow
96reputation
5kreached
4answers
3questions
Github Skills (12)
html10
javascript10
website-design9
website-development9
documentation8
xrp7
android-studio6
dart6
api6
js6
onelogin6
saml6
Programming languages (16)
Github contributions (5)
XRPLF/xrpl-dev-portal
Dec 2017 - Apr 2019
Source code for xrpl.org including developer documentation
Role in this project:
Front-end Developer
Front-end DeveloperContributions:137 commits, 93 PRs, 35 pushes in 1 year 4 months
Contributions summary:Jennifer primarily contributed to the development and modification of the developer portal's user interface. Their work included the integration of third-party scripts like Crazy Egg and Typeform survey widgets into the documentation templates. Further modifications involved moving elements within the template to improve the user experience, and updating URLs for proper survey tracking.
dactylxrplconsensusrippleapixrp-ledger
jhaaaa/cms-test
Aug 2017 - Jan 2026
Contributions:5 pushes, 4 branches in 8 years 7 months
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