Jennifer Miller
AMR Commitments AppleCare Advisor
Alcoa, Tennessee, United States
Summary
👤
Senior🎓
Top SchoolJennifer Miller is an experienced AppleCare advisor and certified Apple technician with 11 years in consumer electronics and tech support, currently ensuring customer commitments and case resolution for Apple. She combines deep macOS and iOS troubleshooting skills with proficiency in GSX, BMC Remedy, DOCSIS, and advanced Excel to track and manage complex workflows. Her background includes escalated technical ownership, coordinating with software engineers to triage novel issues, and authority to grant repair and support exceptions. Jennifer’s early hands-on roles in tier-2 internet support and retail sales sharpened her customer-facing diagnostics and product knowledge. A University of Tennessee BA in Psychology (3.78 GPA) underpins her strong communication, mentoring, and process-driven approach. Colleagues rely on her meticulous data management and knack for turning voicemail and ticket queues into measurable team outcomes.
11 years of coding experience
Pellissippi State Community CollegeBatchelor of Arts, psychology, 3.78 GPA, Batchelor of Arts, psychology, 3.78 GPA at University of TennesseeLincoln Memorial University
Github Skills (9)
ruby-wrapper10
java9
php-library8
code-behind8
apache-cordova7
dbt7
android-sdk6
android5
react-native-module3
Programming languages (7)
Github contributions (5)
jenniferjsmmiller/jenniferjsmmiller.github.io
Apr 2015 - Oct 2015
Contributions:70 pushes in 5 months
jenniferjsmmiller/Y86sim
May 2015 - Dec 2016
Contributions:2 pushes, 1 branch in 1 year 7 months
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