Jennifer Tran
Senior Customer Support Engineer at Vercel
London, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolJennifer Tran is a Senior Customer Support Engineer with a decade of experience helping developer teams ship and maintain production services, currently focused on frontend deployment and performance at Vercel in London. She blends hands-on operational know-how—from administrating CI/CD, Artifactory, Jenkins and ServiceNow at GE Digital to incident triage and monitoring—with strong customer-facing skills honed across Zuora and enterprise environments. Comfortable navigating cross-functional stakeholders, she has led migrations, designed change-management workflows, and automated tasks that reduced costs and improved developer productivity. Jennifer pairs technical empathy with a human-centered outlook on technology’s role in health, entertainment, and everyday productivity, and she brings an uncommon background in retail management and community programs that strengthens her coaching and team leadership.
10 years of coding experience
8 years of employment as a software developer
Responsive Web Design, Responsive Web Design at freeCodeCampBusiness Administration and Management, General, Business Administration and Management, General at Diablo Valley CollegeBachelor of Science (BS), Information Technology and Marketing Management, Bachelor of Science (BS), Information Technology and Marketing Management at California State University - East BayComputer Programming, Computer Programming at Le WagonBusiness Administration and Management, General, Business Administration and Management, General at Year Up
English, Spanish
Github Skills (9)
hosting10
cli9
jamstack8
vercel6
wordpress-plugin5
wordpress5
jekyll4
issue-tracking3
anaconda1
Programming languages (4)
Github contributions (5)
hellojennifertran/hergi
Mar 2020 - Feb 2022
Contributions:94 PRs, 98 pushes, 98 branches in 1 year 11 months
hellojennifertran/Python
Jun 2017 - Aug 2017
Contributions:18 pushes, 1 branch in 1 month
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