Summary
Jennifer Williams is a healthcare leader with over a decade of experience blending clinical expertise, informatics, and customer success to drive quality improvement and operational excellence. Currently Manager of Customer Success for East Regions at AvaSure, she has progressed through implementation and advisory roles, bringing hands-on case management, care coordination, and accreditation compliance (JCAHO, ISO, CMS) to technology-enabled care programs. With an MS in Nursing Informatics focused on quality and process improvement, she excels at translating clinical workflow needs into successful system implementations and staff education as a frequent super-user and mentor. Known for pragmatic change management, Jennifer pairs strong medical record and data abstraction skills with a talent for quickly mastering new technology to deliver people-centered, cost-effective care.
10 years of coding experience
5 years of employment as a software developer
Associate of Science in Nursing, Nursing, Associate of Science in Nursing, Nursing at West Shore Community College
Master of Science in Nursing, Informatics - Quality and Process Improvement, Master of Science in Nursing, Informatics - Quality and Process Improvement at Ferris State University