Jenny Wang
Customer Support at Jellyfish
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolJenny Wang is a pentilingual customer-centric integrations consultant with 11 years of experience helping enterprise clients integrate and troubleshoot REST/SOAP APIs across SaaS, logistics, and fintech platforms. She has led technical support for high-volume institutional customers and developer integrations at companies like OKX, The Trade Desk, Airbnb, and EasyPost, combining hands-on debugging (SQL, Postman, Kibana) with proactive API QA and process improvements. Known for bridging engineering, product, and client teams, she consistently turns customer feedback into product enhancements and internal tooling. A self-taught full-stack developer and former consultant, she has built internal tools and test suites that scaled support operations and drove faster launches. Based in San Francisco, she pairs rigorous technical troubleshooting with cross-cultural communication to support global enterprise clients. Her GitHub tagline—"makers gonna make"—captures a practical builder mentality behind her customer-first approach.
12 years of coding experience
5 years of employment as a software developer
National Chengchi UniversityHaverford CollegeCertification Management Essentials, Certification Management Essentials at Harvard Business School OnlineStuyvesant High SchoolTsuda CollegeBachelor of Science (B.S.) East Asian Studies, Bachelor of Science (B.S.) East Asian Studies at Bryn Mawr CollegeUniversity of PennsylvaniaSwarthmore CollegeDoshisha University
English, Chinese, Chinese, Japanese, Korean, French, toisanese
Github Skills (3)
parser4
bootstrap3
dev-environment2
Programming languages (3)
Github contributions (5)
thejennywang/ma-insta300px
Aug 2014 - Mar 2015
Contributions:71 commits, 1 push in 6 months
thejennywang/cv
Sep 2014 - Jun 2017
Contributions:24 commits, 10 pushes in 2 years 9 months
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