Summary
Jeremy Brooks is a customer success and cloud security leader with a decade of experience building and scaling support organizations for SaaS and cloud infrastructure providers. He has risen through technical and leadership roles at GE and Platform9 to senior executive positions at Equinix and NetBox Labs, blending hands-on expertise in OpenStack, Kubernetes, and automation with customer advocacy and change management. Jeremy designs programs that shrink time-to-value—having implemented self-service cloud and application security programs that reduced cycles and improved compliance across large enterprises. He is comfortable leading cross-functional teams through vulnerability management, CI-driven security scanning, and orchestration of complex cloud environments. Based in Texas, he contributes to community-driven customer success efforts like Gain Grow Retain, reflecting a commitment to peer-led knowledge sharing beyond day-to-day operations. Colleagues rely on him for pragmatic security-first approaches that translate technical controls into measurable business outcomes.
10 years of coding experience
9 years of employment as a software developer
BA Telecomunication: Information Telecommunication Mangement IT Specialization, BA Telecomunication: Information Telecommunication Mangement IT Specialization at Michigan State University