Summary
Jeremy Gardner is a dependable Help Desk Support Specialist with nine years of hands-on experience supporting SaaS environments, endpoints, and AV setups across enterprise and community contexts. He excels at diagnosing stubborn hardware and software issues—whether rescuing a projector mid-presentation or restoring a VPS for an online community—and has a track record of reducing unnecessary field dispatches through clear education and troubleshooting. Comfortable with website administration, server maintenance, and ticket-driven SLAs, he pairs technical breadth with a customer-first mindset honed at financial and networking firms. A lifelong tinkerer and former community platform steward, Jeremy brings practical creativity to systems that refuse to cooperate and a quiet enthusiasm for Star Wars and board games that helps him connect with users.
9 years of coding experience
11 years of employment as a software developer
Brigham Young University-Idaho